Support customers on every channel they already use.
Bring email, chat, social, and messaging apps together for one consistent support experience.
Channels built for the US market
Every channel your customers actually use.
The most universal support channel in business. Customers expect a reply in their inbox, and your team needs every message to land in one organized place. AvisoDesk converts incoming email into tickets automatically and lets agents reply directly from the desk — no Outlook or Gmail tab juggling.
Live Chat (website)
Let customers reach you instantly from your website with a fast, fully-featured live chat widget. Faster responses, higher engagement, and a smooth, on-brand experience embedded right where buying decisions happen.
SMS (Twilio)
SMS reaches over 5 billion people worldwide and has open rates around 98% within minutes of delivery. With Twilio integration, AvisoDesk lets you send and receive SMS for instant notifications, reminders, order updates, and customer support — all from the same desk your team already uses.
WhatsApp Business
WhatsApp is a messaging platform used by over 3 billion people, with more than 50 million businesses already on the platform. Open rates near 98% make it one of the strongest channels for customer support, order updates, and notifications.
Facebook Messenger
Messenger has around 1 billion monthly active users worldwide, and over 40 million businesses use it to talk with customers. Engagement rates beat traditional channels like email, making Messenger a key tool for support and customer interaction.
Instagram DM
Instagram has roughly 3 billion monthly active users, and 150 million people message a business account every month. Many customers prefer DM-style support over email, and Instagram is a critical channel for retail, hospitality, and consumer brands.
Telegram
Telegram has over 1 billion monthly active users and 450–500 million daily active users worldwide. Known for speed, privacy, and group features, Telegram is a strong channel for international and tech-savvy audiences.
Also available globally
Reach customers worldwide.
For teams with global reach, AvisoDesk also supports:
- Viber — Over 1 billion registered users, strong in Europe, the Middle East, and Asia.
- Line — Around 97 million monthly active users in Japan, dominant across Japan and parts of Southeast Asia.
- WeChat — Roughly 1.4 billion monthly active users, dominant in China and used globally.
- Zalo — Vietnam's leading messaging platform with around 79 million monthly active users.
API Channel
The API channel lets you connect any third-party messaging platform directly to AvisoDesk. Build a fully unified support hub by integrating custom apps, niche platforms, or emerging messaging services — and keep every conversation in one dashboard.
Ready to modernize your support operation?
Get AvisoDesk live in minutes and give every customer fast, contextual, high-quality service.