A powerful ticketing system for organized support.
Manage every customer request with a flexible ticketing system. Convert emails to tickets, route to the right agents, and organize work with custom statuses, priorities, and ticket types.
Turn emails into support tickets.
Automatically convert incoming emails into tickets. Keep every request organized, every conversation tracked, and reply to customers directly from your support desk.
- Automatic email-to-ticket conversion for every incoming message.
- Full email thread preserved inside the ticket.
- One centralized inbox for the whole team.
- Reply to customers without leaving the desk.
Auto-assign tickets to the right agents.
Route incoming tickets to the right person automatically. Distribute workload evenly and make sure every request reaches an agent who can handle it.
- Rule-based routing (round-robin, skill-based, or custom logic).
- Balanced workload across the support team.
- Faster first response times with zero manual triage.
Customize your ticket workflow.
Adapt the ticketing system to match your real process. Define custom statuses, priorities, and ticket types so the system fits your team — not the other way around.
- Custom statuses (New, Waiting on customer, Waiting on us, Closed, Resolved, and any of your own).
- Priorities (Low, Normal, High) to surface urgent issues.
- Ticket types (Incident, Feature request, Question, etc.) for clean reporting.
Ready to modernize your support operation?
Get AvisoDesk live in minutes and give every customer fast, contextual, high-quality service.