Collaborate on customer conversations in real time.
Route conversations to the right teammate, assign ownership, and resolve faster without losing context.
Connect all your communication channels.
Bring email, SMS, live chat, and social messaging into one place and manage every conversation without switching apps.
- Connect channels in a few clicks with a guided integration flow.
- Add multiple accounts per channel — multiple inboxes, WhatsApp numbers, or Instagram pages.
- Assign specific agents or teams to each channel to keep ownership clear.
Work as a team in a shared inbox.
Give your team a single source of truth for every customer conversation, organized, assigned, and tracked end to end.
- Add teammates and collaborate on the same conversations in real time.
- Reassign threads when another agent is better suited to help.
- Route by department to get every request to the right team.
Rich messaging inside your inbox.
Communicate naturally with customers using modern messaging features that make conversations clearer and more engaging.
- Reply to a specific message to keep long threads readable.
- Attach images, documents, and files for richer support.
- Use emoji reactions to add a human touch when it fits.
Respond faster with AI and canned replies.
Speed up support with AI-powered writing assistance and reusable canned responses, right inside your inbox.
- Generate replies based on full conversation context, not just the last message.
- Rewrite, expand, shorten, or fix tone and spelling instantly.
- Save frequent replies as canned responses and insert them with a slash command.
Speed up conversations with extra tools.
Go beyond plain text with voice, screenshots, screen recordings, and video to explain solutions faster.
- Send voice messages for a more personal touch.
- Capture and annotate screenshots without leaving the conversation.
- Record screencasts or webcam videos when a demo works better than typing.
- Convert voice to text and text to voice for accessibility.
Organize conversations with powerful tools.
Keep your inbox structured with tools to categorize, prioritize, and control every conversation.
- Add tags and custom fields to track context that matters to your business.
- Pin urgent conversations to the top, mute noisy ones to stay focused.
- Ban abusive visitors to keep your team safe from spam.
Ready to modernize your support operation?
Get AvisoDesk live in minutes and give every customer fast, contextual, high-quality service.